Helsinki

What If There Was A Digital Wallet For Stamp Cards?

Overview

What is Stack?

Think of all the stamp cards you’ve picked up at new cafés. Where are they now?

Lost? Forgotten? Still in your pocket but probably never get to complete?

What if there were one simple place for all of them?

Stack is a digital wallet that keeps your loyalty stamp cards together and helps you discover nearby businesses that use them.

Role
Product Designer
Timeline
May - Sep 2026
Team
Solo
Skills
User Research
Product Strategy
UX/UI
Stack notification on an iPhone lock screen: 2 stamps left at Way Bakery

Problem

It is neither lack of motivation nor interest. It’s the process that’s full of frictions.

  • ~50%

    out of the total loyalty programs per consumer are inactive.

    Capital One Shopping
  • 42%

    of consumers said they don’t sign up for loyalty programs because it requires too much effort or is too time-consuming.

    ebbo.com
  • 82%

    of customers who have a brand’s loyalty card saved digitally have actually used it to make a purchase.

    Vibes’ 2026 Mobile Consumer Report

Pain points from users

  • “Oops, I forgot it at home”
  • No nudge or reminder to return
  • Too many cards with no system

Pain points from local businesses

  • Zero visibility into customer behavior
  • No discovery mechanism
  • Low completion rate

Personas

Two sides of the same stamp card.

Stamp Card User

Emmi Rantanen

28, Freelance Graphic Designer
Kallio, Helsinki

  • Struggles to keep track of stamp cards from 5+ local cafés and shops.
  • Has never completed a card, even as a daily café visitor. The right one is never in her bag.
  • Can’t easily discover other local businesses with stamp cards to support and become a regular at.

Local Business Owner

Jari Korhonen

43, Local Business Owner
Töölö, Helsinki

  • Gives away 8–10 free coffees a month, but has no data on how many cards go out or get completed.
  • Suspects his best regulars (3 visits a week, ~€50 a month) never redeem a card because they forget or lose it.
  • Can’t tell if the program drives profit or just gives free coffee to people who’d come anyway.

Solutions

Introducing Stack

Try It Out Here
  1. Manage all stamp cards in one wallet

    Imagine Apple Wallet but for your little stamp cards.
    Every card from selected business will be added into your wallet for a quick catch up and interaction.

  2. Scan, Stamp & Reward

    Scan directly via the card’s bar code.
    Stamp to progress for any purchase.
    Earn the reward after completion.

  3. Business Discovery

    A browsable directory of participating businesses, available as a list or map view, filterable by category (café, bakery, salons, bookstores, etc.)

  4. Push Notifications

    Smart, contextual push notifications to drive return visits and reward completion.

    Stack push notification on an iPhone lock screen

Reflection

What I Learnt From Building Stack

This project took me through the full 0-to-1 cycle. It started with defining one core problem, which then shaped every decision that followed, through to building a solution true to that foundation. Along the way, I was constantly challenged by considering every possibility that weights the needs for both end-users and business owners. In the end, it was a very fun experiment for me to be able to turn my daily little problem into a working solution.

Close-up of an iPhone dock with the Stack app icon next to Music and Settings

Next steps

What comes after

  • User testing to validate the idea, get feedback from users and keep on iterating!
  • Design a data dashboard for business owners.
  • Strategy for scaling and monetization.
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